Frequently Asked Questions
Is Loves and Leashes local?
Yes! Aimée and Ryan live right here in Verrado with you. So we’ll always be a quick drive away -- all the better to get in those early morning feedings and dog walks!
What areas do you serve?
We service only Verrado and Victory. We believe in neighbors helping neighbors and are dedicated to keeping it local.
Do you also take care of cats?
We are cat people! Cats will never be considered an afterthought with us. We pride ourselves on treating cats with as much time, attention and affection as we do with dogs. As cat owners ourselves, we fully believe and recognize that cats can be just as smart and emotionally intelligent as dogs and need the same amounts of love and care. You'll never hear us say "it's just a cat"!
Who will have access to my home?
Rest assured, Loves and Leashes will never bring outside guests to your home. No friends, no family or children. The only people accessing your home will be one of our two adult team members (Aimée or Ryan).
Which team member will I get?
Aimée is the primary pet sitter for all cat and dog drop-in visits. Ryan assists specifically with dog walking service or as a back-up to fill in for Aimée if necessary. On rare occassions we may both work a particular job if there are challenges that warrant two of us being present.
Will I get updates on my pets while I am away?
We believe in good communication. Loves and Leashes will always send you timely updates, including photos and video, because we know how much you miss your fur loves.
Will my pet get timely service?
We prioritize your pets. We don’t overbook. We want to provide a great experience and when you schedule with us, your pet is always our first priority. We pride ourselves on being timely and punctual, and if something unexpected keeps us from being on time, we will let you know.
I'm not sure what kind of service my pet needs?
If you need help deciding what the best service for your pet is, feel free to reach out to us and ask and we would be happy to make recommendations. If you don't see exactly what you're looking for, let us know and we can work with you to customize a service.
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What is the earliest/latest time I can schedule a drop-in visit?
You may schedule a drop-in visit with us as early as 6:30 AM or as late as 7:30 PM.
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Do you do overnight sleepovers?
As of December 1, 2024 we no longer offer overnight pet sitting, just daily drop-in visits.
My pet is low maintenance, can I schedule a 15 minute visit for less money?
While we recognize that every pet has unique needs, we firmly believe that a minimum of 30 minutes is essential to deliver the level of care that meets our professional standards. This standard is based on our experience and commitment to quality. For a more detailed explanation, please watch the video here.
How far in advance should I schedule?
For new clients, we recommend you put your request in at least two weeks in advance in order to get on our calendar. This allows sufficient time for us to coordinate and schedule our preliminary Meet & Greet with you and to process required paperwork. For existing clients, we recommend booking at least one week in advance.
How far out can I schedule?
We can accept bookings up to 3 months in advance. We are happy to put your dates on our calendar as "tentative" for any bookings beyond 3 months, but please understand that we have other priorities that prevent us from being able to commit beyond a 3-month time frame.
What is your cancellation policy?
We kindly ask clients to give us a minimum of 12 hours notice for any cancellations in service.
Can I leave my pet with you in your home?
Unfortunately, we do not take pets in our own home. We sit for your pets in the comfort of their own homes.
How long has Loves and Leashes been in business?
Loves and Leashes officially opened for business on June 1, 2023.
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How much extra does it cost if I have multiple pets?
All of the rates you see on our website are based on three pets or less. For any amount over three, we charge a fee of $5 per pet.
Are you licensed, bonded and insured?
Yes! Loves and Leashes is licensed with the city of Buckeye as well as bonded and insured through Small Business Insurers of the Carolinas. We would be happy to provide proof of coverage upon inquiry.
How does key exchange work?
If you're providing us with a traditional key, we strongly encourage the use of a lockbox to provide a safe and secure location for key return after we lock up and depart. Alternatively, if you anticipate using our services again in the future, we offer the option to securely retain your key for ongoing convenience.
What forms of payment do you accept?
We accept cash, personal check or Zelle. At this time, we do not accept Venmo.
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How does payment work?
On your final day of service, we will email you an invoice in which you'll have 3 days to submit payment to us via Zelle. For any services totaling $500 or more, we do ask for 1/2 of the payment up front.
If paying by cash or check, we ask that you please leave payment in your home at the start of service.
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